Evidence file
Every document that proves what was shipped and received, in one place.
HomeStation 05
Dispute BoxDisputes with their paperwork, an owner and a date to close.
When a customer says 120 pieces were short or the rate was wrong, that invoice moves to the Dispute Box with the packing list, the delivery proof and the order. Someone owns it, reminders pause, and the disputed amount stops polluting your overdue numbers.
Short shipment
“Received 2,280 pcs against 2,400 pcs. 120 pcs short in lot 7.”
Invoice TKE/DM/0871 · INR 4,20,000 · reminders pausedPacking list PL-08712,400 pcs · 24 cartons
E-way bill 3410 9921 7712Generated 2 Oct
Delivery proofSigned 24 cartons · 4 Oct
Sales order SO-55302,400 pcs
Raised Thu Evidence ready Fri Target close Wed
How it works
Four steps along the counter.
- 01
Catch it early
The agent spots dispute language in replies and proposes moving the invoice.
- 02
Attach the evidence
Packing list, e-way bill, bill of lading, inspection report and photos in one file.
- 03
Assign an owner
Sales, dispatch or quality gets the case with a target date.
- 04
Resolve and resume
Credit note, partial payment or full payment. Reminders resume on the remaining balance.
In the drawer
What Dispute Box handles for you.
Clear ownership
One owner per dispute, with watchers from sales and finance.
Target dates
Resolution dates and a nudge to the owner when they slip.
Reason codes
Short shipment, quality, rate, tax, duplicate or delivery date.
Reminders paused
No awkward reminders on an invoice the customer has already questioned.
Dispute trends
See which products, routes or customers raise the most disputes.
Questions
Dispute Box, answered
Can it handle export documentation for disputes?
Yes. Shipping bills, bills of lading, certificates of origin and inspection reports attach to the dispute alongside invoices and packing lists.
Does the customer see the Dispute Box?
No. It is an internal file. You choose what to share when you reply.
Closing the till
End every month with the drawer balanced.
Connect one accounting system and up to 100 open invoices. Run a full month of reminders, payment links and forecasts on your real receivables. Pay only when the till balances.
- Free for
- 30 days
- Open invoices
- up to 100
- Card on signup
- not needed
Overdue invoices23